Term and Conditions

Welcome to JINY Shop, your premier destination for exquisite British-made drinkware and homeware. These Terms and Conditions govern your use of our website and services. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Usage

Our website, glasssalestore.com, is designed to provide you with an elegant shopping experience showcasing our curated collections of premium British-made products.

User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Not use our website for any unlawful purpose or in any way that might harm the site’s functionality
• Not attempt to gain unauthorized access to any portion of our website

2. Products and Services

JINY Shop specializes in high-quality British-made drinkware and homeware, including:

• Artisanal glassware collections (Bar Excellence, Bar Six, Bloom, etc.)
• Elegant drinkware (Champagne Glasses, Cocktail and Martini Glasses, Beer & Cider Glasses)
• British-made homeware and decorative items (Caithness Paperweights, Ceramic Art Vases, Athena Bowls)
• Personalised and commemorative items (Anniversary Gifts, monogrammed products)

We take pride in the craftsmanship and quality of our products. All items are described as accurately as possible, including dimensions, materials, and care instructions.

Product Availability

All products are subject to availability. While we strive to maintain adequate stock levels, occasionally items may be out of stock. In such cases, we will notify you promptly and offer alternatives or a full refund.

Personalised Items

Due to their custom nature, personalised or monogrammed items cannot be returned unless they arrive damaged or defective. Please review your personalisation details carefully before completing your order.

3. Ordering and Payment

Placing an Order

When you place an order through our website, you are making an offer to purchase goods subject to these Terms and Conditions. We will send you an order confirmation email once your order has been received. This email constitutes our acceptance of your order.

Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at the time of order. Your card will be charged when your order is placed.

Order Processing

Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a shipping confirmation email once your order has been dispatched.

4. Shipping and Delivery

Shipping Options

We offer the following shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Delivery Areas

We ship globally, excluding parts of Asia and other select remote regions. Delivery timeframes are estimates and may be affected by factors beyond our control, including customs clearance procedures in your country.

Delivery Responsibilities

Once the package leaves our facility, responsibility for the shipment transfers to the carrier. We are not liable for delays caused by shipping carriers, weather conditions, or customs processing.

You are responsible for providing accurate shipping information. We are not responsible for packages delivered to incorrect addresses provided by customers.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our returns policy carefully.

Eligibility

Returns and exchanges are accepted within 15 days of receipt, provided that:

• The item is unused and in its original condition
• The original packaging, including all boxes and protective materials, is intact
• Proof of purchase is provided

Final Sale Items

The following products are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Caithness Paperweights
• Ceramic Art Vases
• All personalised or monogrammed items

Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Wait for instructions and a Returns Authorisation Number
3. Carefully repackage the item(s) in their original packaging
4. Ship the item to the address provided using a tracked shipping service

Return Shipping Costs

• Our Error: If the item is faulty, damaged, or incorrect due to our error, we will refund the full cost of original and return shipping.
• Change of Mind: If you are returning for any other reason, you are responsible for return shipping costs. The original shipping cost is non-refundable.

Refunds

Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note:

• Card payments (Visa, MasterCard, JCB): typically 3-5 business days to process
• PayPal: up to 30 days to process
• Customs duties or import taxes are non-refundable

6. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of JINY Shop or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

The distinctive designs of our British-made products are protected by design rights and copyright laws. Unauthorized reproduction of our products is strictly prohibited.

7. Liability Limitations

JINY Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

We are not responsible for any damages resulting from:

• Improper use or care of products
• Modifications or repairs made by unauthorized parties
• Normal wear and tear of products
• Events beyond our reasonable control

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.