FAQ

Our Products & Collections

What types of products does JINY Shop offer?

We offer a carefully curated selection of high-quality drinkware and homeware. Our collections include everything from Champagne Glasses and Cocktail and Martini Glasses from our ‘Bar Excellence’ range to beautiful Ceramic Art Vases and British Made Homeware. We also feature exclusive collections from renowned names like Caithness Glass and Armchair Spirits.

Are your products authentic?

Absolutely. We are proud to offer genuine, often British-made products. Our ‘British Made Glassware’ and ‘Caithness Glass’ collections are testaments to our commitment to authenticity and superior craftsmanship.

I am looking for a special anniversary gift. Do you have any suggestions?

We certainly do! Please explore our dedicated ‘Anniversary Gifts’ collection. We also recommend our elegant ‘Athena Bowls’ or a beautifully crafted ‘Caithness Paperweight’ as a timeless gift that will be cherished for years to come.

Ordering & Account

How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You do not need to create an account to make a purchase, but doing so will allow you to track your orders and save your details for a faster checkout next time.

How can I reset my account password?

If you’ve forgotten your password, click on the ‘Forgot Password’ link on the login page. Enter your registered email address, and we will send you a link to create a new password.

Can I modify or cancel my order after it has been placed?

We begin processing orders quickly to ensure prompt delivery. Therefore, please contact us immediately at [email protected] if you need to change or cancel an order. We will do our best to assist you, but we cannot guarantee changes once processing has begun.

Payment & Pricing

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer PayPal as a secure payment option for your convenience.

Is my payment information secure?

Yes. We use industry-standard encryption technology to ensure that your transaction and personal information are kept secure and confidential.

Are there any hidden fees?

The price you see on the product page is the price you pay, plus any applicable shipping fees. For international orders, please be aware that local customs duties or import taxes are the responsibility of the recipient and are not included in the product or shipping cost.

Delivery & Shipping

Where does JINY Shop deliver?

We are delighted to deliver our products worldwide! However, due to logistical constraints, we are currently unable to deliver to certain remote areas and parts of Asia. If you are unsure about delivery to your location, please contact us.

What are my delivery options?

We offer two convenient shipping methods:
– Standard Shipping (£12.95): Dispatched with DHL or FedEx within 1-2 business days. Delivery is typically within 10-15 business days after shipment.
– Free Shipping: For orders over £50, we provide complimentary shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

How long will it take to receive my order?

Please allow 1-2 business days for us to carefully process and pack your order. Once dispatched, delivery times depend on your chosen shipping method and destination. Please note that these are estimates and can occasionally be affected by factors like customs clearance or public holidays.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to follow your parcel’s journey to your doorstep.

Returns & Refunds

What is your returns policy?

Your satisfaction is our priority. If you are not completely delighted with your purchase, you may return it within 15 days of receipt. Items must be in their original, unused condition and packaging. For full details, please see our Returns & Refunds policy.

How do I initiate a return?

To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the process and provide you with the necessary instructions.

How long will it take to process my refund?

Once we receive your returned item and inspect its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.